Senior Product Manager

About This Role

Key ResponsibilitiesAI-extracted

• 1
  Define and drive the multi-year roadmap for Workflows and Actions, covering both cloud-delivered SaaS and on-premises deployments.
• 2
  Lead product definition for the agentic layer of PagerDuty’s automation platform — the Skills, Tools, and Connectors that enable AI agents to act autonomously in production environments.
• 3
  Define the model for how autonomous SRE agents interact with automation primitives: invoking runbooks, triggering Actions, calling external APIs via Connectors, and escalating when confidence is low.
• 4
  Work closely with engineering to define the trust, safety, and audit boundaries required before automation can act on behalf of an agent rather than a human.
• 5
  Partner with AI/ML teams and external model providers to ensure PagerDuty’s agentic experience is differentiated by domain — leveraging deep SRE context rather than generic automation.

RequirementsAI-extracted

• 5+ years of product management experience shipping customer-facing software at scale; SaaS B2B strongly preferred.
• Deep fluency in the SRE and DevOps domain — understanding how on-call rotations work, what makes a runbook effective, and what it means to operate production systems.
• Hands-on experience with workflow automation, integration platforms, job schedulers, or infrastructure tooling.
• Ability to think clearly about authorization models — reasoning about principals, permissions, scopes, and trust delegation in conversations with security architects and enterprise customers.
• Strong technical aptitude: comfortable reading API specs, digging into telemetry, and holding substantive conversations with senior engineers.

Perks & BenefitsAI-extracted