Senior Product Manager

About This Role

Key ResponsibilitiesAI-extracted

• 1
  Define and drive the multi-year roadmap for Workflows and Actions, covering both cloud-delivered SaaS and on-premises deployments.
• 2
  Lead product definition for the agentic layer of PagerDuty’s automation platform, enabling AI agents to act autonomously in production environments.
• 3
  Partner with AI/ML teams and external model providers to ensure PagerDuty’s agentic experience is differentiated by domain.
• 4
  Own the customer-facing surface of agentic authorization, ensuring permissions, audit logs, and scoping controls are a natural extension of current enterprise permissioning models.
• 5
  Identify and close gaps in the current platform by synthesizing customer feedback, usage data, competitive signals, and engineering constraints into a coherent strategy.

RequirementsAI-extracted

• 5+ years of product management experience shipping customer-facing software at scale, with SaaS B2B experience preferred.
• Deep fluency in the SRE and DevOps domain, with understanding of on-call rotations, runbooks, and production systems.
• Hands-on experience with workflow automation, integration platforms, job schedulers, or infrastructure tooling.
• Ability to think clearly about authorization models, with understanding of principals, permissions, scopes, and trust delegation.
• Strong technical aptitude, with comfort reading API specs, digging into telemetry, and holding substantive conversations with senior engineers.

Perks & BenefitsAI-extracted