Senior Product Manager, In-Store Integrations

instacart· 152 open roles

Remote RemoteFull-time2 weeks ago

Salary

CA$165,000 - CA$174,000

Experience

Mid

Job Type

Full-time

Posted

2 weeks ago

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About This RoleAI processing…

We're transforming the grocery industry

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.

Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.

Key Responsibilities

1
Own the integration roadmap for the Connected Stores: define strategy, scope, and prioritization for third-party integrations based on business impact, data value, and technical feasibility.
2
Drive execution end-to-end: align Engineering, Partnerships, Solution Architecture, and 3rd party teams to deliver complex integrations from discovery and design through launch and scale.
3
Lead external partner alignment: represent Instacart with retailers and software vendors (e.g., POS, loyalty, inventory, and coupon systems) to secure buy-in, define data contracts, and ensure technical fit.
4
Ship first-of-a-kind integrations, including those necessary to power new AI products: collaborate with Engineering to design and validate new integration archetypes; document patterns and transition repeatable work to Solution Architects for scale.
5
Establish clear SOWs and SLAs: draft requirements, timelines, and deliverables; negotiate partner responsibilities; manage risk, dependencies, and trade-offs across competing priorities.
6
Set and measure success: define KPIs such as time-to-integrate, data coverage and quality, reliability, and product adoption; build feedback loops that continuously improve integration velocity and stability.
7
Resolve conflicts and remove blockers: arbitrate between internal product needs and external constraints, making decisive, data-informed calls in a fast-paced, highly cross-functional environment.

Requirements

4+ years of product management experience focused on backend, platform, or API products.
2+ years leading multiple third-party integrations with enterprise customers or vendors from technical discovery to go-live, against tight timelines.
Proven end-to-end delivery of complex, multi-stakeholder integration programs (built roadmaps, wrote specs, drove cross-functional execution, and launched to production).
Experience communicating technical concepts to C-suite stakeholders and going deep with engineering; demonstrated success running partner scope reviews and negotiating SOWs/SLAs.
Bachelor’s degree. Proficiency with APIs and data contracts. Comfortable using AI tools to accelerate PM workflows; still capable of writing PRDs without them.
Retail technology domain expertise across brick-and-mortar systems such as POS, inventory, loyalty, coupons, or store operations platforms.
Experience building or integrating AI/ML or computer vision capabilities, including defining data needs for model training, inference, and feedback loops.
Background in integration reliability and data quality (monitoring, observability, alerting, error budgets, and SLAs).
Experience handing off your work to other internal teams to scale (e.g. playbook writing)
Familiarity with privacy, security, and compliance for retail data (e.g., PCI considerations, PII handling, data retention policies).