Senior Professional Services Engineer - PubSec

About This RoleAI processing…

Key Responsibilities

• 1
  Deliver GitLab Professional Services engagements, including installation, migration, training, and advisory services across GitLab capabilities.
• 2
  Plan and execute deployments ranging from single-node Omnibus installations to large reference architectures using Infrastructure as Code and Configuration as Code practices.
• 3
  Lead migrations from multiple source systems to GitLab SaaS or self-managed GitLab, helping customers adopt secure, reliable workflows.
• 4
  Partner with Engagement Managers and Project Managers to improve delivery consistency, remove friction, and continuously refine delivery processes.
• 5
  Serve as a trusted technical advisor for customers, translating goals and constraints into practical implementation plans and clear next steps.
• 6
  Interface with GitLab's product and engineering teams to unblock customer outcomes and share feedback that helps improve GitLab features and services.
• 7
  Mentor Associate and Intermediate Professional Services Engineers, providing technical guidance, helping remove blockers, and supporting increased autonomy.
• 8
  Manage and deliver multiple customer engagements at once, either as the primary engineer or as a lead providing oversight and direction to other engineers.
• 9
  Professional exposure with one or more infrastructure as code or configuration as code technologies such as Terraform, Ansible, Packer, Puppet, or Chef.
• 10
  Professional exposure with two or more cloud providers such as Amazon Web Services (AWS), Google Cloud Platform (GCP), or Microsoft Azure.
• 11
  Top Secret Security Clearance required.
• 12
  Experience using, deploying, or configuring GitLab, including a solid understanding of Git and source control workflows.
• 13
  Experience delivering customer-facing services such as installation, migration, training, and advisory engagements across GitLab's feature set.
• 14
  Proven ability to independently manage one or more projects and to lead and provide direction to other Professional Services Engineers on complex engagements.
• 15
  Strong communication skills in English, written and verbal, with the ability to provide clear status updates and build consensus with peers and customers in a remote, largely asynchronous environment.
• 16
  Demonstrated ability to take a solution-oriented approach by identifying root causes, proposing options and tradeoffs, and driving issues to resolution while balancing multiple customer engagements in a fast-paced environment.
• 17
  Demonstrated ability to work effectively in a fully remote organization by communicating clearly in writing, documenting decisions, collaborating asynchronously across time zones, and working in ways consistent with GitLab's values.

Requirements

• Top Secret Security Clearance required.
• Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification.
• If you have a disability or special need that requires accommodation , please let us know during the recruiting process .

Perks & Benefits