Senior Program Manager

chime· 69 open roles

Remote RemoteFull-time3 weeks ago

Salary

$138,000 - $190,000

Experience

Mid

Job Type

Full-time

Posted

3 weeks ago

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About This RoleAI processing…

About the role As a Senior Program Manager on Chime’s Member Experience (MX) team, you’ll directly influence and drive the strategy for the support experience for new products we launch at Chime. You’ll also be directly responsible for driving down the need to contact Member Services at all by partnering with different cross-functional teams across Chime to influence roadmaps that drive the best possible member experience through self-service. Within the Spending team, the experiences you’ll focus on will revolve around anything that relates to payments, cards, transfers, and the way that peop

Key Responsibilities

1
You’ll also be directly responsible for driving down the need to contact Member Services at all by partnering with different cross-functional teams across Chime to influence roadmaps that drive the best possible member experience through self-service.
2
In this role, you can expect to Manage entry points, routing, automation, knowledge management, and resolution quality for several of our new products and our core cards, transactions, and transfer products.

Requirements

6+ years of experience driving improvements in complex, cross-functional environments — ideally in customer experience, program management, operations, or product enablement roles. You’ve managed initiatives that improved customer satisfaction, automation, or efficiency in service or support ecosystems.
Experience in one or more of the following areas is especially valuable:
Managing end-to-end support or customer journeys in a high-growth environment
Partnering with Product, Engineering, or Analytics to design and deliver support tooling or automation
Using data and insights (e.g., NPS, contact drivers, AHT) to shape priorities and measure impact
Leading process optimization, knowledge management, or quality initiatives within customer experience organizations
Working with outsourced or vendor operations teams to drive consistent experience and performance

Perks & Benefits

🏢 Our in-office work policy is designed to keep you connected - with four days a week in the office and Fridays from home for those near one of our offices, plus team and company-wide events depending on location. Whether you’re coming in regularly or are part of our fully remote program, you’ll stay engaged with your work and teammates.

💻 In-office perks including backup child, elder, and/or pet care, plus a subsidized commuter benefit to support your regular commute

💰 Competitive salary based on experience

✨ 401k match plus great medical, dental, vision, life, and disability benefits

🏝 Generous vacation policy and company-wide Chime Days, bonus company-wide paid days off

🫂 1% of your time off to support local community organizations of your choice

👟 Annual wellness stipend to use towards eligible wellness related expenses

👶 Up to 24 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents

👪 Access to Maven, a family planning tool, with $15k lifetime reimbursement for egg freezing, fertility treatments, adoption, and more.

🎉 In-person and virtual events to connect with your fellow Chimers—think cooking classes, guided meditations, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!

💚 A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress