Senior Software Engineer, Community Support Engineering

About This RoleAI processing…

Key Responsibilities

• 1
  Work cross-functionally with product, design, and other engineering counterparts to execute on product and business strategy to build novel products and features
• 2
  Drive, lead, and contribute to the full development cycle: technical design, development, test automation, experimentation, analysis, and launch. You’ll be reviewing code and design docs, giving feedback on product specs and mocks.
• 3
  Build efficient and reusable backend components, with high quality, while making sure to maintain performance and scalable systems.
• 4
  Practice Full-Stack development, including frontend web, contributing to UI used by thousands of agents all day.
• 5
  Work closely with Machine Learning and Generative AI Engineers to greatly improve Community Support systems.
• 6
  The systems you work on are used by multiple tiers of support and policy professionals. These tools include workflow guides, a powerful policy editor, and a critical support application for managing disruptive events that impact our guests and hosts. .
• 7
  Provide critical input on team roadmap and technical direction.

Requirements

• 6+ years industry experience
• Bachelor’s and/or Master’s degree, preferably in CS, or equivalent experience
• Proficiency in one or more back-end server languages (Java/Kotlin/C++)
• Experience building AI-driven features: Both classical supervised machine learning, and Generative AI
• Experience in building and scaling high-quality and high-traffic products (or systems).
• Excellent communication skills and the ability to work well within a team and with teams across the engineering, product & design organizations
• Ability to evaluate technical approaches and design product solutions to solve real-world problems.
• Mentorship to junior developers

Perks & Benefits