Senior Solutions Architect

About This RoleAI processing…

Key Responsibilities

• 1
  Deeply understand clients' business processes, requirements, and pain points; advise on best practices for integrating Airtable into their workflow.
• 2
  Advise customers on the creation and management of their data governance models from license administration through long-term solution maintenance.
• 3
  Develop solution architecture designs, implementation plans, and project timelines that align with clients' objectives and requirements.
• 4
  Developer mindset - provide technical guidance and support to clients and internal teams throughout the implementation process, addressing concerns or issues that arise.
• 5
  Respond to customer feedback; mitigate objections with sound counsel and relay any product improvements to the right Airtable cross-functional partners.
• 6
  Manage project plans when delivering single consultant engagements ensuring on time delivery, risk mitigation, and regular project communications.
• 7
  Partner with Airtable Engagement Managers to validate scope for professional services engagements.
• 8
  Partner with other services and partner team members on larger engagements.
• 9
  Partner with Product and Engineering to provide feedback from customer engagements on critical features and platform improvements.
• 10
  Mentor Solution Architects and Delivery Consultants, sharing solution design frameworks and best practices.

Requirements

• You have 5+ years of solution engineering, consulting or implementation experience supporting Enterprise SaaS platforms.
• You have 3-4 years of experience in a professional services or consulting role.
• Experienced in solution architecture, with a background in Airtable build (highly preferred), delivery, and project management is a must.
• You demonstrate at least Experimenter-level AI fluency, you’ve built or meaningfully automated a task using AI (e.g., via custom scripts, GPT workflows, or Airtable automations enhanced by LLMs).
• You’re well-versed in database design and governance best practices and familiar with the Enterprise SaaS technology landscape.
• Ability to understand and customise messaging and consulting across verticals, use cases and geographies.
• You have a keen understanding of business workflows and are comfortable using process mapping tools such as LucidChart and Visio.
• You have excellent communication skills: you can modulate your style to engage stakeholders of varying seniority and technical backgrounds, and you deliver compelling presentations and product demonstrations.
• You are able to prioritise and influence customer priorities (including pushing back on customers when needed) and demonstrate strong project management capabilities.
• You’re able to influence customer priorities, prioritise competing demands, and balance customer needs against the priorities of our business.
• You are a highly collaborative team player who is comfortable navigating ambiguity and thrives collaborating with a broad range of cross-functional teams.
• You’re able to adapt to new technologies and learn quickly; previous experience with Airtable is required.
• Customer focused mindset with a track record of driving adoption, satisfaction, and business outcomes.
• Nice to have: Fluent French or German speaker.

Perks & Benefits