Service delivery manager

About This RoleAI processing…

Key Responsibilities

• 1
  Own end‑to‑end delivery of Data Ingestion service packages : Run kickoff, define scope and success criteria, build project plans, manage execution through completion, and hand off cleanly to post-go live teams
• 2
  Scope packages and solutions: Lead discovery to understand the customer’s data sources, formats, owners, and quality constraints, and coordinate with partners on potential solutions.
• 3
  Align on timelines and hold accountability: Set clear, reasonable timelines with customers and in collaboration with partners; sequence dependencies across internal and customer teams. Hold internal collaborators and customers accountable to milestones; renegotiate timelines transparently when inputs change.
• 4
  Control service hours and budget: Track work against quoted hours; forecast burn and course‑correct early to stay within budget. Identify out‑of‑scope requests; manage change to protect margin and customer trust.
• 5
  Identify risks and escalations: Proactively surface risks (e.g., missing data owners, low data quality, timeline slippage); drive mitigation plans and timely escalations.

Requirements

• Have 3-6 years of experience delivering client services in B2B software or consulting
• Learn quickly and operate well in ambiguity. You are motivated, systematic, and efficient. You thrive in a high-volume environment.
• You might be a fit if you: Have 3-6 years of experience delivering client services in B2B software or consulting Have directly owned client relationships and are energized by solving client problems Are customer obsessed and operate with high ownership; you anticipate needs and remove blockers without being asked.
• You are motivated, systematic, and efficient.
• If you need assistance during your process, please contact your recruiter.

Perks & BenefitsTypical for this role