Site Reliability Engineer (Auth0)

About This RoleAI processing…

Key Responsibilities

• 1
  Design and build custom software in Go to enhance the platform's reliability, resiliency, and redundancy.
• 2
  Partner with engineering teams to embed reliability principles, improving the availability, performance, and observability of our services.
• 3
  Use your deep understanding of infrastructure and observability principles to identify opportunities for improvement within the product and implement solutions.
• 4
  Contribute to our on-call rotation, providing rapid, effective response to critical incidents and using your expertise to troubleshoot, mitigate or accurately escalate production issues.
• 5
  Develop and refine our SRE tooling and processes, focusing on automation and operational efficiency.
• 6
  Define, document, and champion reliability best practices across the organisation.

Requirements

• A proactive and systematic approach to problem-solving, with a high degree of ownership.
• Proven experience in a production environment supporting large-scale, mission-critical applications with a high degree of autonomy.
• Proficiency in at least one programming language, with a strong preference for Go. You should be comfortable writing custom applications, not just scripts.
• Experience with infrastructure as code (Terraform), container orchestration (Kubernetes, Docker) and GitOps (ArgoCD).
• Demonstrable expertise in a major cloud provider (Azure, AWS, or GCP).
• A strong grasp of microservices architecture, databases (SQL, NoSQL), and networking fundamentals, so you can understand how custom code can solve platform-level issues.
• An understanding of core SRE principles, including SLIs, SLOs, and error budgets.
• Experience in an on-call rotation for a 24/7 cloud-based environment.
• Exceptional communication and collaboration skills, with a proven ability to work effectively in a remote, distributed team, where tasks may be self-driven.

Perks & BenefitsTypical for this role