Software Engineer, User Operations

About This RoleAI processing…

Key Responsibilities

• 1
  Develop AI-powered systems that synthesize customer signal at scale — separating noise from what matters, routing feedback to the right teams, and surfacing the voice of the customer in ways that actually shape product decisions.
• 2
  Build dashboards and data pipelines that give engineering and product leaders real-time visibility into bug volume, quality trends, and where their domains stand — by product area, severity, and over time.
• 3
  Build intelligent bug intake and triage systems — moving from manual, inconsistent prioritization to agentic pipelines that produce well-written, well-prioritized bug reports at scale.
• 4
  Build integrations across our tooling ecosystem (ticketing systems, payment processes, CRM, data warehouse, etc.) to create seamless workflows.
• 5
  Partner with domain specialists and support engineers to identify pain points and ship solutions quickly — you're building for an internal team that will tell you exactly what's broken.

Requirements

• Experience working cross-functionally to deliver highly impactful, technical projects and systems
• Experience building internal tools, developer platforms, or operations infrastructure.
• Strong full-stack engineering skills — you're comfortable owning projects from database to UI.
• Experience with data pipelines, ETL processes, and analytics tooling.
• Deep product knowledge of Cursor and AI-assisted development workflows.
• Experience integrating with third-party platforms (ticketing systems, payment processors, CRMs).
• Strong sense of ownership and a bias for action — you ship fast and iterate based on feedback.
• Self-starter with curiosity, creativity, and a distaste for manual toil.

Perks & BenefitsTypical for this role