Staff Product Manager, AI Personalization

About This RoleAI processing…

Key Responsibilities

• 1
  Own the product roadmap across ML models, signals, schemas, and prompt optimization to ensure the right information reaches the model in the most effective form.
• 2
  The Community You Will Join: At Airbnb, we're driven by our mission to create a world where anyone can belong anywhere.
• 3
  The Difference You Will Make: We are looking for a visionary Staff Platform Manager to lead the product strategy and execution for AI Personalization across Airbnb's customer support ecosystem.
• 4
  This is one of the most consequential roles in CS Platform Product: you will own the full stack of personalization, from the underlying retrieval systems to the consumer-facing AI experience, and scale it across multiple Airbnb surfaces.
• 5
  Partner with data science, ML, and operations to identify new high-signal personalization signals to serve user needs Own the product roadmap across ML models, signals, schemas, and prompt optimization to ensure the right information reaches the model in the most effective form.

Requirements

• 9+ years of industry experience with a BS/Masters OR 6+ years with a PhD, with deep expertise in AI/ML-powered platforms at consumer scale
• Strong working knowledge of personalization systems, contextual data retrieval, and LLM architectures - you can engage credibly with ML engineers on topics like RAG, retrieval optimization, and context engineering tradeoffs
• Track record of building and shipping foundational platform products that power multiple downstream experiences and surfaces
• Proven cross-functional leadership: able to align ML, engineering, data science, design, and operations teams around a shared vision
• Ability to work at multiple levels of abstraction - from the architecture of a retrieval system to the experience of a guest trying to resolve a cancellation dispute
• While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity.
• This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.
• If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com .
• We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

Perks & Benefits