Strategic Customer Success Manager

About This Role

Key ResponsibilitiesAI-extracted

• 1
  Build and foster executive-level trusted advisor relationships with the customer’s IT, Engineering and Support organizations.
• 2
  Demonstrate hands-on PagerDuty Product knowledge by applying it to the customer's business priorities.
• 3
  Guide a customer on process, people and change management best practices to drive customers adoption of real time operations.
• 4
  Proactively identify risks to the customer achieving their stated business goals and work with the sales team to build a risk mitigation plan.
• 5
  Produce and execute a comprehensive adoption path of PagerDuty products, showing the current state, target future state with timeline.
• 6
  Deliver business value and innovation to a customer’s business by understanding the customers’ opportunity to reduce cost and drive growth.

RequirementsAI-extracted

• Experienced professional with at least 12 years of relevant industry expertise in dynamic, customer-facing role within a B2B SaaS organization.
• Strong consulting skills and proven results working as a trusted advisor to drive business value for customers.
• Ability to drive effective and influencing conversations at the C-level; facilitation of difficult discussions and adept at handling objections.
• Experience building Business value ROI models

Perks & BenefitsAI-extracted