Team Lead (KYC/KYB)

stripe· 545 open roles

Location TBD On-siteFull-time2 weeks ago

Salaryest.

$120,000 - $180,000

Experience

Mid

Job Type

Full-time

Posted

2 weeks ago

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About This RoleAI processing…

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team As Stripe’s user base and global footprint grow dramatically, esp

Key Responsibilities

1
Guide your team in troubleshooting and solving external user issues
2
Ongoing management of the operational performance of your team to deliver KPIs
3
Help scale our operations and improve user experience by identifying process improvements
4
Manage capacity and scheduling, dividing and assigning work between team members
5
Ensure your team has all the skills and resources needed to be successful in their role
6
Set clear goals and expectations for individual and team performance
7
Foster a culture of continuous improvement to refine team processes and procedures
8
Support recruitment and hiring initiative
9
Coach and mentor individuals to meet career via structured career development conversations
10
Provide continuous performance feedback and facilitate periodic formal performance reviews
11
Drive and own initiatives that make the team a warm and welcoming place to work
12
Keep the team engaged and motivated towards their work

Requirements

Experience coaching/leading operations teams and managing performance
Experience mentoring others and are able to constructively provide feedback to others
Experience in delivering weekly and monthly business metrics and reporting
Proven ability to be a subject matter expert in Risk Operations
Ability to work cross functionally to deliver best results and promote partnership
Excellent written and verbal communication skills in English
Exemplary planning and time management skills
Experience in new process launch and continuous improvement
Experience managing risk events in the system, and identify the at-risk scenario.