Technical Account Executive (SF/U.S. West Coast)

posthog· 21 open roles

Remote RemoteFullTime1 weeks ago

Salary

Undisclosed

Experience

Mid

Job Type

FullTime

Posted

1 weeks ago

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About This RoleAI processing…

About PostHog Product development used to mean manually writing code, running analysis, diagnosing bugs, and rolling out changes using dozens of tools. PostHog is the only platform that acts like a co-pilot for you (and your AI agents) to do it all – autonomously. We started with open-source product analytics, launched out of Y Combinator's W20 cohort . We've since shipped more than a dozen products , including: PostHog Code , the only AI devtool that understands your product, not just your codebase. A built-in data warehouse , so users can query product and customer data together using custom

Key Responsibilities

1
Default alive . Revenue is growing incredibly quickly, and we're very efficient. We raise money to push ambition and grow faster, not to keep the lights on.
2
Time for building: Nothing gets shipped in a meeting. We're a natively remote company. We default to async communication – PRs > Issues > Slack. Tuesdays and Thursdays are meeting-free days , and we prioritize heads down building time over perfect coordination. This will be the most productive job you've ever had.
3
❌ Automating everything . A big part of this role will be ‘inefficiently’ building a lot of white glove, 1-1 customer relationships, so you can’t just rely on email sequences.
4
We raise money to push ambition and grow faster, not to keep the lights on.
5
This will be the most productive job you've ever had.
6
A big part of this role will be ‘inefficiently’ building a lot of white glove, 1-1 customer relationships, so you can’t just rely on email sequences.

Requirements

You’re able to go deep on understanding PostHog’s products , including more technical ones like feature flags and data warehouse. You don’t need to be a developer, but the ability to get into the details will give you confidence and really help you bring more value to customer conversations. For example, you should be able to advise on configuration best practices to companies with multiple products and applications, advising on the pros and cons of different SDKs, and how to implement PostHog into their existing stack.
Commercially-minded . You’re excited about not only helping customers go from 0 to 1 with PostHog - but also growing and retaining revenue. If we’ve never spoken to a particular customer, you’ll get creative to get them to engage.
Strong customer focus . You need to help our users and remove any blockers to them using Posthog effectively.
Good at handling relationships strategically . Helping a customer achieve their goals over time, expanding their usage and buying more and more products from us as they do so, while saying no to customers who we’re not right for.
You write well. We're remote-first and async-default. You'll write follow-up emails, Slack summaries, evaluation plans, and Loom scripts. Unclear writing slows your customers and your team down.
You’ve managed a book of business and/or are comfortable leading multi-threaded deal cycles across various technical organizations, legal and procurement.

Perks & Benefits

Transparency: Everyone can read about our roadmap, how we pay (or even let go of) people, our strategy, and how we work, in our public company handbook . Internally, we share revenue, notes and slides from board meetings, and fundraising plans, so everyone has the context they need to make good decisions.

Autonomy: We don’t tell anyone what to do. Everyone chooses what to work on next based on what's going to have the biggest impact on our customers, and what they find interesting and motivating to work on. Engineers lead product teams and make product decisions . Teams are flexible and easy to change when needed.

Shipping fast: Why not now? We want to build a lot of products; we can't do that shipping at a normal pace. We've built the company around small teams – autonomous, highly-efficient groups of cracked engineers who can outship much larger companies because they own their products end-to-end.

Time for building: Nothing gets shipped in a meeting. We're a natively remote company. We default to async communication – PRs > Issues > Slack. Tuesdays and Thursdays are meeting-free days , and we prioritize heads down building time over perfect coordination. This will be the most productive job you've ever had.

Ambition: We want to solve big problems. We strongly believe that aiming for the best possible upside, and sometimes missing, is better than never trying. We're optimistic about what's possible and our ability to get there.

Being weird: Weird means redesigning an already world-class website for the 5th time. It means shipping literally every product that relates to customer data. It means building an objectively unnecessary developer toy with dubious shareholder value. Doing weird stuff is a competitive advantage. And it's fun.

Winning new business. You'll find your way to the right people at prospective customers — engineers, PMs, founders — and show them why PostHog beats whatever they're using now. You own the whole deal, first call to close and beyond, and you’re comfortable in your ability to meet and exceed a quarterly target.

Owning customer feedback and making sure it gets to the wider PostHog team. You’ll work directly with product teams, we don’t believe in bureaucracy here.

Being hyper responsive is a must . You need to feel like an extension of a customer’s existing team. We try to do as much customer comms in Slack as possible.

You’ll need to be an expert on all PostHog products , so that you can help customers see the value and adopt them.

Comfortable with outbound . You'll earn meetings through relevance and creativity – not through volume and pressure. We do weird outbound.

Switching contexts comfortably. Prospect and triage leads in the morning, enterprise evaluation in the afternoon, async Loom response to a customer question in between. You adjust tone, depth, and approach for each without losing quality.

Turning both inbound and outbound lead flow into a real pipeline that converts. Lots of people get in touch with us. Not all of them are deals. You should be able to tell the difference quickly, prioritize who PostHog will be a good fit for and close them efficiently.