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Technical Support Engineer (Bengaluru, India)

figma· 174 open roles

Location TBD On-siteFull-time2 weeks ago
Salaryest.
₹1,200,000 - ₹1,800,000
Experience
Mid
Job Type
Full-time
Posted
2 weeks ago
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About This RoleAI processing…

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us!

Key Responsibilities

  • 1
    Develop deep expertise in Figma’s products, architecture, and customer workflows to diagnose complex technical issues
  • 2
    Interact with Figma customers daily via support channels such as chat, email, or video calls, taking ownership over complex problems
  • 3
    Own end-to-end resolution of high-impact bugs, partnering closely with Engineering and Product to drive timely and effective fixes, and maintain clear, proactive communication to improve customer satisfaction
  • 4
    Contribute to social support efforts by engaging with customers and users on social media and community platforms
  • 5
    Adapt to supporting customers across multiple products, including assisting with billing and account management issues as needed
  • 6
    Maintain schedule flexibility, including occasional weekend or holiday coverage, to support customers globally
  • 7
    Recommend and implement improvements to debugging workflows, tooling, and support operations
  • 8
    Collaborate cross-functionally to create internal documentation, training materials, and scalable knowledge systems
  • 9
    Act as the voice of the customer by identifying trends and communicating insights to our Product and Engineering teams to advocate for bug fixes, tooling and process improvements, and feature enhancements
  • 10
    Experience working with design tools like Figma, Adobe Suite, Sketch, Framer
  • 11
    Holding interviews in an accessible location
  • 12
    Enabling closed captioning on video conferencing
  • 13
    Ensuring all written communication be compatible with screen readers
  • 14
    Changing the mode or format of interviews

Requirements

  • 4+ years of experience in Technical Support, Support Engineering, or QA within a SaaS environment
  • Troubleshooting and debugging experience across multiple platforms (Mac, Windows, iOS, and Android)
  • Hands-on experience debugging REST APIs, OAuth authentication flows, and third-party plugins or integrating
  • Working knowledge of modern web technologies (JavaScript/TypeScript, HTML, CSS, React)
  • Fluency in English is required

Perks & BenefitsTypical for this role

Competitive compensation aligned with experience and market rate
Health, dental, and vision coverage
Paid time off and company holidays
Remote-friendly or hybrid working arrangements where applicable
Learning and professional development support
Modern tools and equipment to do your best work

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