LocalJobsHQ LogoLocalJobsHQ
CU

Technical Support Engineering Manager, Singapore, Australia

cursor· 46 open roles

Remote RemoteFullTime6 days ago
Salaryest.
$120,000 - $180,000
Experience
Mid
Job Type
FullTime
Posted
6 days ago
Apply Now

Get more other jobs in your inbox

Verified daily — no ghost listings.

About This Role

Cursor is seeking a Technical Support Engineering Manager to lead a team of Technical Support Engineers and deliver exceptional support experiences to users. The ideal candidate has proven leadership experience, is passionate about developer tools, and proactively enhances processes and automation. The role involves guiding the team in engaging with users, solving complex technical challenges, and building internal automations. The Technical Support Engineering Manager will be at the forefront of ensuring users successfully leverage Cursor and shaping how AI-enhanced developer support operates at scale.

Key ResponsibilitiesAI-extracted

  • 1
    Lead, mentor, and grow a team of Technical Support Engineers through coaching, feedback, and career development.
  • 2
    Serve as the escalation point for complex or urgent customer issues, collaborating with engineering to drive resolution.
  • 3
    Set and monitor team goals, metrics, and processes to ensure consistent, high-quality support.
  • 4
    Partner with Product and Engineering to advocate for customer needs and influence roadmap priorities.
  • 5
    Drive operational excellence by improving workflows, building automations, and streamlining tooling.

RequirementsAI-extracted

  • Prior experience as a Technical Support Engineer or in a hands-on technical support role.
  • Proven track record managing or leading a technical support team in a SaaS or developer-focused company.
  • Strong debugging and problem-solving skills, with a deep understanding of software development workflows.
  • Familiarity with IDEs, LLMs, and AI-powered developer tools.
  • Excellent communication skills with the ability to coach teams and engage with senior external stakeholders.

Perks & BenefitsAI-extracted

Typically: health coverage
Typically: paid time off
Typically: opportunities for career growth and professional development
Typically: flexible work arrangements, including remote work options
Typically: access to cutting-edge technologies and tools

Apply to This Job in Minutes

Generate ATS-optimized resume + cover letter + interview prep with Jobease.ca AI. Complete your application faster.

Get Started Free
Powered by Jobease.ca

Similar Jobs

AF

AI Solutions Engineer

affirmRemote
View
AF

AI Solutions Engineer

affirmRemote
View
WA

Sustainability data advisor

watershedRemote
View