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stripe· 545 open roles

Remote RemoteFull-time2 weeks ago

Salaryest.

$80,000 - $140,000

Experience

Mid

Job Type

Full-time

Posted

2 weeks ago

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About This RoleAI processing…

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Technical Solutions Specialists (TSS) are the perfect uni

Key Responsibilities

1
Spend the majority of your time troubleshooting user issues and advising technical users on their integrations across multiple platforms (including email, chat, and occasionally over the phone)
2
Partner with mentors on the team on focused and deliberate learning objectives designed to improve your developer skills and build better coverage within the team
3
Work a mixed schedule allowing us to provide our most technical users with 24/5 front-line developer support and guidance
4
Take an analytical approach to tracking points of friction for users and work with other teams to make those parts of Stripe better
5
Optimize our internal and external documentation for all of Stripe’s products
6
Work with Technical Solutions Engineering and Product Engineering to solve or advise on sophisticated technical issues

Requirements

Ability to clearly and confidently communicate technical guidance to users of varied technical backgrounds.
Passion for interacting with new people, sometimes chatting live with many at the same time.
Familiarity with SQL and comfort building basic queries and modifying more complex ones.
Strong technical troubleshooting skills and experience interfacing with technical teams.
Excellent written communication skills, with a passion to interact with users and stakeholders clearly and empathetically.
Operations savvy mindset, with an ability to identify and eliminate process friction while continuing to build scalable processes.
Have graduated from a full-stack development bootcamp with at least two large-scale projects deployed; or have a bachelors in Computer Science, Software Engineering, or similar, with experience in at least one web application framework and programming language.