AI Operations Specialist | Agentic Workflows

About This RoleAI processing…

Key Responsibilities

• 1
  Ensure Ramp teams are set up to deploy AI tools and workflows at the fastest rate in the industry through enablement and development of internal AI products, agents, skills and tools.
• 2
  Ensure non-engineering teams are set up to leverage our internal AI stack (Ramp Inspect, Ramp Glass / Claude Code, Ramp Skills, Notion, etc) through focused enablement, product improvements, and building individual success stories
• 3
  Measure impact of internal products via (AI-built!) dashboards, QA checks, and iteratively improve them based on user feedback.
• 4
  Seed an AI-native culture, coaching internal "AI champions" and embedding templates and practices into team norms.
• 5
  Build feedback loops that make internal AI agent performance compound over time - making internal teams faster and higher quality at their work, and evolving external-facing systems that sharpen how Ramp engages with customers through AI.
• 6
  Tackle foundational AI infrastructure challenges with our technical teams: AI data reliability, managing shared AI skills at scale, and solving the hard operational and technical problems underneath a truly AI-powered company.
• 7
  Help package and tell Ramp's internal AI journey externally—through customer pitches, conferences, and content—as we find ways to deliver the benefits of what we've built to our customers.

Requirements

• Operational empathy: able to partner with business teams to deeply understand challenges and deliver rapid solutions.
• Familiarity with departmental workflows in operating teams—Sales, CX, Finance, Risk, HR, etc.
• Prior experience in internal enablement or change management programs.
• What You Need 2–5 years in product management, product ops, BizOps, strategy, technical program management, revenue operations, or similar.
• Nice-to-Haves Familiarity with departmental workflows in operating teams—Sales, CX, Finance, Risk, HR, etc.

Perks & Benefits