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Associate, Healthcare & Business Support

lyft· 145 open roles

Location TBD On-siteFull-time6 days ago
Salary
$34,631 - $43,142
Experience
Mid
Job Type
Full-time
Posted
6 days ago
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About This Role

The Associate, Healthcare & Business Support at Lyft provides exceptional customer support to various customers, including those involved in healthcare rides and enterprise industries. This role requires a customer-centric approach, leveraging the Lyft platform to deliver customized resolutions. The ideal candidate is organized, resourceful, and thrives in a fast-paced environment. The role is fully remote in Nashville and offers a range of benefits, including medical, dental, and vision insurance, mental health benefits, and paid time off. The Associate will be the face and voice for all Lyft Business rides, striving to provide the best-in-class customer experience.

Key ResponsibilitiesAI-extracted

  • 1
    Be the first point of contact for partners regarding healthcare rides or enterprise accounts
  • 2
    Create an exceptional, personalized service experience for Lyft Business customers
  • 3
    Provide friendly, timely support via phone, chat, and email
  • 4
    Meet or exceed efficiency and customer satisfaction KPIs
  • 5
    Teach and learn from peers and colleagues to maximize everyone's contribution
  • 6
    Provide feedback to stakeholders on process or product improvements

RequirementsAI-extracted

  • Minimum one year of experience working in a directly customer-facing role via written, chat, and/or phone channels
  • Experience working in a fast-paced environment, while being efficient with time and detail-oriented
  • Impeccable communication skills, conveying empathy and complex instructions warmly and succinctly
  • A zest for problem-solving, applying knowledge and inquisitiveness towards helping others
  • Focus on teamwork, building relationships that sustain a fun and productive work culture
  • Analytical curiosity and a commitment to improve, synthesizing inputs from individual customer issues to identify trends

Perks & BenefitsAI-extracted

Great medical, dental, and vision insurance options
Mental health benefits
Family building benefits
Child care and pet benefits
401(k) plan with company match
Typically: paid holidays and discretionary paid time off
Typically: opportunities for professional growth and development

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