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Associate Manager, Credit Bureau Resolution

sofi· 62 open roles

Location TBD On-siteFull-time1 weeks ago
Salary
$120,000 - $180,000
Experience
Mid
Job Type
Full-time
Posted
1 weeks ago
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About This Role

The Associate Manager, Credit Bureau Resolution role supports the Senior Credit Bureau Business Manager in ensuring Credit Bureau is well-managed, providing guidance and oversight to the inquiry dispute team, and identifying trends for improvement.

Key ResponsibilitiesAI-extracted

  • 1
    Oversee Inquiry Disputes execution and success
  • 2
    Manage, execute and deliver results on QA findings for inquiry disputes and ensure specialists are following SOPs for intended outcomes
  • 3
    Provide suggested SOP updates based on QA observations
  • 4
    Ensure team is trained on new guidance and aligns with dispute investigations
  • 5
    Continual process improvement and change management
  • 6
    Assist with Analysis of portfolio reporting data and identify inconsistencies with Credit Bureau Reporting Policies

RequirementsAI-extracted

  • Bachelor's degree
  • 2+ years of experience in credit bureau reporting, dispute resolution, or a related field
  • 2+ years of team management experience with direct reports
  • Process improvement experience
  • Project management experience
  • Knowledge of credit bureau reporting regulations, including FCRA

Perks & BenefitsAI-extracted

Typically: Health coverage
Typically: Paid time off (PTO)
Typically: Retirement plan
Typically: Professional development opportunities
Typically: Flexible work arrangements (note: not available for Hawaii or Alaska)
Equal employment opportunities (EEO)

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