Associate Operational Exam & Business Support Analyst (SMB)

About This RoleAI processing…

Key Responsibilities

• 1
  Process Integrity and Resilience: You will execute consistent monitoring and rigorous testing of vendor processes to ensure all workflows are thoroughly documented, testable, and capable of supporting long-term operational resilience.
• 2
  Risk Mitigation and Compliance: Working closely with the Vendor Manager and the Operations Exam & Control Support Manager, you will assess vendor risk across customer acquisition and servicing to ensure alignment with internal policies and regulatory requirements.
• 3
  Data-Driven Insights: By utilizing advanced Excel or Google Sheets functions, you will analyze vendor-level performance metrics to proactively identify operational friction, failure points, and critical control gaps.
• 4
  Governance and Reporting Support: You will support the maintenance of the vendor governance model by updating performance scorecards, tracking established escalation pathways, and preparing comprehensive data for formal performance reviews.
• 5
  Audit and Remediation Management: You will play a key role in preparing for audits and regulatory exams, while also supporting the completion of Corrective Action Plan (CAP) remediation projects to ensure compliance standards are met.
• 6
  Strategic Cross-Functional Alignment: You will partner with the Vendor Manager - SMB to ensure that all third-party operations remain strictly aligned with the evolving business strategy and internal operational controls.

Requirements

• Experience: 3+ years in operations, program management, or lending operations (FinTech or banking background preferred).
• Strong verbal and written communication skills
• Technical Skills: Advanced proficiency in Excel/Google Sheets for data analysis and PowerPoint/Google Slides for management-level reporting.
• Analytical Rigor: Strong ability to translate complex performance metrics into actionable business insights and risk assessments.
• Communication: Effective verbal and written communication skills for collaborating across highly cross-functional teams.
• Experience with Powerpoint/Google Slides, ability to effectively create presentations and present to management
• Regulatory Knowledge: Familiarity with risk frameworks, compliance expectations, and operational controls within a regulated financial environment.

Perks & Benefits