Automations & Excellence Program Manager

About This Role

Key ResponsibilitiesAI-extracted

• 1
  Translate business requirements into strategic, multi-horizon, actionable programs and project plans
• 2
  Coordinate transformation AI programs for Services & Support, identifying high-leverage opportunities
• 3
  Own the successful execution of programs, ensuring cross-functional alignment and quantified success metrics
• 4
  Apply and contribute to the improvement of program and project governance frameworks
• 5
  Identify friction points in customer and internal delivery lifecycles and scale operations by embedding automation and AI workflows
• 6
  Serve as the connective tissue between Operations team's specialized pillars to ensure successful program rollouts
• 7
  Execute structured change management and enablement plans to ensure high adoption of new tools and workflows

RequirementsAI-extracted

• 8+ years of experience in Program Management, Support Operations, or a related Business Operations function within a high-growth SaaS environment
• Demonstrated curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them
• Proven track record of bringing structure to complex, ambiguous, and fast-paced environments
• Strong familiarity with core Services & Support operational disciplines
• Comfortable interpreting performance data, defining key success metrics, and leveraging business intelligence tools
• Typically: experience with project management tools and software
• Typically: excellent communication and interpersonal skills

Perks & BenefitsAI-extracted