Billing Operations Analyst

About This Role

Key ResponsibilitiesAI-extracted

• 1
  Leverage multiple internal tools and systems to research, analyze, and resolve complex billing questions and customer inquiries.
• 2
  Partner closely with cross-functional teams to provide support and insights into billing practices.
• 3
  Help customers understand their invoices and billing details, which vary based on usage patterns and plan type.
• 4
  Proactively identify, communicate, and collaborate with teams to resolve customer billing discrepancies and issues in a timely manner.
• 5
  Manage and triage an incoming queue of requests and inquiries across multiple channels.

RequirementsAI-extracted

• Bachelor's degree in Accounting, Finance, or Computer Science.
• 1-3 years of relevant professional work experience.
• Proficiency in Google Sheets and/or Microsoft Excel.
• Excellent written and verbal communication skills.
• Strong attention to detail with the ability to effectively multi-task and prioritize in a fast-paced environment.

Perks & BenefitsAI-extracted