Branch Operations Specialist

About This RoleAI processing…

Key Responsibilities

• 1
  Directs the day to day operations activities of the associates area including: teller balancing, ordering cash, cash vault balancing, posting deposits, withdrawals, transfers, loan payments, cashing checks, and credit card payments.
• 2
  Coaches, reviews, and provides direction on daily workflows to branch tellers.
• 3
  Cross-sells Bank’s services to customers by recognizing/anticipating their wants and needs and suggesting products and services to meet those wants and needs.
• 4
  Processes customers transactions presented in the teller lobby, by mail, by night depository, and by all similar methods. Ensures accuracy of all transaction posting and documentation.
• 5
  Reconciles and proofs daily transactions, and balances transaction totals to actual cash, checks, and other negotiable items on hand. Researches transaction documentation to locate and correct errors and out-of-balance conditions.
• 6
  Performs and manages vault operations as assigned, including ordering cash, verifying cash deliveries and pick-ups, vault balancing, vault cash disbursements, processing of loose and bulk coin, night depository transactions, mail transactions, collection items, check proofing, and similar functions.
• 7
  Assist in supervision of teller & banker staff to assure effective utilization of personnel.
• 8
  Opens and closes teller facilities during scheduled workdays, as assigned.
• 9
  Performs as Vault Teller.
• 10
  Promote and maintain positive relations with all contacts, customers and potential customers.
• 11
  Performs other related duties as necessary or assigned.
• 12
  Complies with federal and state regulations and all established bank policies and procedures.
• 13
  Support and promote the Bank vision, mission and core values, organizational structure and policies and procedures.
• 14
  Must have excellent analysis, observation and decision-making skills.
• 15
  Individuals should be able to work under high pressure situations and a stressful atmosphere and should remain composed.
• 16
  Must be able to work flexible hours, as scheduled and Monday through Saturday, work at any of the bank's locations, as needed.

Requirements

• Preferred High school diploma or general education degree (GED).
• Minimum 1 year cash handling and customer service experience preferred.
• High degree of accuracy with strong organizational skills; able to manage priorities and workflow.
• Ability to work independently and as a team member.
• Able to communicate with people at all levels and various backgrounds.

Perks & Benefits