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Branch Operations Specialist

sofi· 62 open roles

Location TBD On-siteFull-time1 months ago
Salaryest.
$40,000 - $70,000
Experience
Mid
Job Type
Full-time
Posted
1 months ago
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About This Role

The Branch Operations Specialist provides superior quality customer service and a positive banking experience for customers, processes teller transactions, and ensures accurate and timely processing of transactions. This role also involves coaching and directing branch tellers, performing account maintenance duties, and managing vault operations. The specialist promotes and maintains positive relations with all contacts and customers, and performs other related duties as necessary. The role requires a high degree of accuracy, strong organizational skills, and the ability to work independently and as a team member.

Key ResponsibilitiesAI-extracted

  • 1
    Processes teller transactions, including cashing checks, receiving and processing deposits and withdrawals, and making transfers.
  • 2
    Provides guidance, assistance, and approvals for tellers as necessary regarding customer transactions and other teller matters.
  • 3
    Assists with associates' work schedules, training of new or less experienced associates, and enforces teller and banker policies and procedures.
  • 4
    Performs account maintenance duties, including new account opening, and balances each day's transactions and verifies cash totals.
  • 5
    Coaches, reviews, and provides direction on daily workflows to branch tellers.

RequirementsAI-extracted

  • Preferred high school diploma or general education degree (GED).
  • Minimum 1 year of cash handling and customer service experience preferred.
  • High degree of accuracy with strong organizational skills; able to manage priorities and workflow.
  • Ability to work independently and as a team member.
  • Able to communicate with people at all levels and various backgrounds.

Perks & BenefitsAI-extracted

Typically: health coverage
Typically: paid time off (PTO)
Typically: opportunities for career advancement and professional growth
Typically: a competitive base pay range
Typically: access to comprehensive and competitive benefits, as listed on the company's Benefits page

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