IN

Brand Voice Lead—Systems

intercom· 38 open roles

San Francisco, CA On-siteFull-time3 weeks ago
Salary
$155,700 - $186,000
Experience
Mid
Job Type
Full-time
Posted
3 weeks ago
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About This Role

As Brand Voice Lead, Systems, you'll shape Fin's verbal identity, develop messaging frameworks, and write high-quality copy across various formats, while helping teams use AI to create better communication at scale.

Key ResponsibilitiesAI-extracted

  • 1
    Evolving Fin's verbal identity, including voice and tone guidance, messaging principles, and editorial standards across key brand and customer touchpoints.
  • 2
    Developing messaging frameworks that explain complex products, technologies, and ideas with clarity and conviction.
  • 3
    Writing and refining high-quality copy across a wide range of formats, including product launches, campaigns, websites, video, podcasts, keynote presentations, and strategic initiatives.
  • 4
    Partnering closely with Brand, Product Marketing, Product, and Design to ensure work is aligned, clear, and consistent across channels.
  • 5
    Building and maintaining practical writing systems that support scale, including channel guidance, prompt libraries, reusable messaging assets, and AI-enabled workflows.
  • 6
    Identifying friction in writing workflows and recommending smarter ways of working that improve quality, consistency, and speed.
  • 7
    Using AI tools to strengthen writing processes, support content development, and help cross-functional partners create with more confidence and less guesswork.
  • 8
    Providing thoughtful editing, feedback, and guidance that helps raise the quality of writing across projects and teams.

RequirementsAI-extracted

  • 8+ years of experience in brand writing, messaging, editorial, verbal identity, content strategy, or related creative disciplines, ideally in-house.
  • An exceptional portfolio that demonstrates strong writing craft, strategic thinking, and the ability to develop systems that improve quality and consistency.
  • Experience creating voice and tone guidance, messaging frameworks, editorial standards, and writing support tools used across teams and channels.
  • Outstanding writing and editing skills, with the ability to move between strategic thinking and hands-on execution.
  • Strong editorial judgment and taste, with the ability to simplify complex ideas into clear, compelling narratives.
  • Fluency with AI tools such as ChatGPT, Claude, Claude Code, and other emerging creative technologies, along with a clear point of view on how they can improve creative workflows.
  • Experience building AI-native writing resources such as prompt libraries, reusable workflows, editorial evaluations, or structured guidance that helps people create stronger on-brand communication.
  • Experience collaborating with cross-functional partners across Brand, Product Marketing, Product, Design, and leadership-facing workstreams.

Perks & BenefitsAI-extracted

Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews - great work is rewarded!
Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated.
Flexible paid time off policy
Paid Parental Leave Program
401k plan & match
Typically: In-office bicycle storage
Typically: Fun events for employees, friends, and family!

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