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Client Success Lead

affirm· 189 open roles

Remote RemoteFull-time6 days ago
Salary
$125,000 - $187,500
Experience
Mid
Job Type
Full-time
Posted
6 days ago
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About This Role

The Client Success Lead at Affirm drives revenue and GMV expansion by managing a portfolio of merchant accounts and fostering long-term strategic business relationships. This role requires outstanding relationship management and program management skills to guide merchants from deployment to optimization. The Client Success Lead acts as the central post-sale contact for Affirm merchant partners and works closely with cross-functional teams to improve the Affirm offering. The goal is to ensure that both Affirm and the merchant gain maximum value from the relationship. This position reports to the Senior Manager, Client Success.

Key ResponsibilitiesAI-extracted

  • 1
    Manage a portfolio of accounts across various industries to foster long-term, strategic business relationships with merchant partners.
  • 2
    Deliver a proactive client management strategy to drive incremental gross merchandise value and revenue expansion.
  • 3
    Analyze merchant performance and recommend programs to increase product adoption, promote marketing best practices, and optimize program financing programs.
  • 4
    Manage merchant relationship health to ensure maximum value from the relationship.
  • 5
    Orchestrate cross-functional teams to improve the Affirm offering for merchants.

RequirementsAI-extracted

  • 5+ years of B2B client-facing experience, preferably in a high-tech environment.
  • Experience negotiating and closing commercial contracts, such as RFPs and renewals.
  • Excellent customer relationship management skills with the ability to manage strategic accounts.
  • Strong written and verbal communication skills, including presenting and reporting.
  • Excellent analytical abilities to review merchant performance and report on program impact.

Perks & BenefitsAI-extracted

100% subsidized medical coverage, dental, and vision for employees and dependents.
Flexible Spending Wallets with generous stipends for technology, food, lifestyle needs, and family forming expenses.
Competitive vacation and holiday schedules.
Employee stock purchase plan enabling employees to buy shares of Affirm at a discount.
Typically: opportunities for professional growth and career development in a remote-first company.

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