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Client Success Specialist II

affirm· 37 open roles

Remote RemoteFull-time1 months ago
Salary
$112,500 - $137,500
Experience
Mid
Job Type
Full-time
Posted
1 months ago
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About This Role

Affirm is seeking a Client Success Specialist II to join their Revenue team, driving top-line growth through strategic partnerships and go-to-market execution. The ideal candidate will have 3-5 years of proven client experience, preferably in the financial technology sector. The Client Success Specialist II will maintain client relationships, ensure satisfaction, and foster revenue growth. This role will deliver a proactive client management strategy and provide prompt support to address client needs.

Key ResponsibilitiesAI-extracted

  • 1
    Deliver a proactive client management strategy to encourage growth and retention with merchant partners
  • 2
    Identify and execute upsell and cross-sell opportunities to enhance client value
  • 3
    Provide prompt and effective support to address client needs and inquiries
  • 4
    Conduct regular performance reviews and gather client feedback
  • 5
    Collaborate with internal teams to resolve client issues and requests promptly

RequirementsAI-extracted

  • Bachelor's degree with at least 3-5 years of account management experience, preferably in the financial technology industry
  • Excellent written and verbal communication skills
  • Strong interpersonal skills and ability to build rapport with clients and stakeholders
  • Self-motivated, proactive, and able to work independently or as part of a team
  • Proficiency in CRM software and Google Suite

Perks & BenefitsAI-extracted

100% subsidized medical coverage, dental and vision for employees and dependents
Flexible Spending Wallets for Technology, Food, and various Lifestyle needs
Competitive vacation and holiday schedules
Employee stock purchase plan enabling employees to buy shares of Affirm at a discount
Typically: Paid time off and holidays

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