Community Support Specialist (Tokyo, Japan)

figma· 34 open roles

Tokyo, Japan On-siteFull-time3 weeks ago

Salary

Undisclosed

Experience

Mid

Job Type

Full-time

Posted

3 weeks ago

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About This Role

Figma is hiring a Community Support Specialist to join their Customer Operations & Support Team in Tokyo, Japan. The successful candidate will be responsible for providing technical support to Figma users, moderating the community forum, and collaborating with design and engineering teams to resolve complex issues.

Key ResponsibilitiesAI-extracted

1
Monitor Figma's community and social platforms to handle escalations and provide technical support to users.
2
Help moderate and organize the community forum to ensure it remains a healthy and safe space for Figma's global community.
3
Improve engagement and create a seamless one-to-many support experience for Figma users.
4
Collaborate with design and engineering teams to investigate and resolve complex issues.
5
Work with the Technical Quality Support team to report and escalate technical issues.
6
Collect and consolidate customer feedback into meaningful recommendations for Figma's product and research teams.

RequirementsAI-extracted

2+ years' experience working in a support or community environment for a technical SaaS product.
Good technical capability and written communication skills.
Ability to turn complex ideas into easily understood concepts.
Fluency in English and Japanese, written and spoken.
Agile and adaptive attitude, with a willingness to learn and develop skills in a startup environment.

Perks & BenefitsAI-extracted

Health coverage

PTO

Opportunities for growth and professional development

Diverse and inclusive work environment

Equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status, or any other characteristic protected by law.