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Credit & Collections Analyst 1

twilio· 189 open roles

Remote RemoteFull-timeToday
Salaryest.
₹600,000 - ₹1,200,000
Experience
Mid
Job Type
Full-time
Posted
Today
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About This Role

Twilio is seeking a Credit and Collection Analyst to join their Accounting team, responsible for managing a portfolio of accounts, achieving monthly cash targets, and ensuring effective customer satisfaction. The role is remote-based in India and requires a strong background in accounting and collections. The ideal candidate thrives in a fast-paced environment, has excellent customer service skills, and is detail-oriented. The role offers competitive pay, generous time off, and opportunities for growth and development.

Key ResponsibilitiesAI-extracted

  • 1
    Own a portfolio of accounts and monitor customer-facing emails to ensure queries are replied to within required SLAs
  • 2
    Achieve monthly cash targets while ensuring effective customer satisfaction
  • 3
    Ensure 60+ debt is below 3% each month
  • 4
    Identify key areas for change or improvement and be involved in projects
  • 5
    Provide ongoing reports for collections status of past due accounts and issue status

RequirementsAI-extracted

  • More than three years of experience working on an Accounting Team, with 1 to 3 years of Collections experience
  • A desire to maintain and enhance Twilio's unique culture and strive for continuous improvement
  • Ability to thrive in a fast-paced environment and easily shift between details and the big picture
  • Excellent customer service skills and attention to detail
  • Third-level qualification in Accounting, Finance, or a Business-related discipline is desirable

Perks & BenefitsAI-extracted

Competitive pay
Generous time off
Ample parental and wellness leave
Healthcare
Retirement savings program
Typically: opportunities for professional growth and development
Typically: access to training and education programs

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