Critical Harms Investigations & Incident Management Specialist

About This Role

Key ResponsibilitiesAI-extracted

• 1
  Leads rapid investigations into critical and complex incidents, including threats against child safety and violent extremism.
• 2
  Utilizes internal tools, data analysis, and open-source intelligence techniques to gather evidence and establish facts.
• 3
  Serves as the primary point of contact for all critical incidents, managing communication with executive leadership and cross-functional partners.
• 4
  Operates within a 24/7 on-call rotation to respond immediately to high-risk incidents.
• 5
  Drafts and delivers real-time communications and strategic recommendations to executive leadership regarding incident status and mitigation efforts.

RequirementsAI-extracted

• A Bachelor's Degree or 5 years of relevant experience in investigations, incident management, and/or policy enforcement on a social platform.
• Extensive experience managing high-pressure, sensitive, and complex investigations with significant independence and minimal supervision.
• Excellent written and verbal communication skills, with the ability to articulate complex technical and sensitive issues clearly.
• Demonstrated ability to use data analysis, internal dashboards, and investigation tools to support fact-finding.
• Familiarity with online safety issues, including exposure to high-severity risk content, is preferred.

Perks & BenefitsAI-extracted