Customer Activation Manager | Mid-Market

About This RoleAI processing…

Key Responsibilities

• 1
  Lead mid-market customers through the full transformation journey — from implementation through agentic workflow adoption — with clear accountability for time-to-value and measurable business outcomes
• 2
  Build and own the change management strategy for each account: map stakeholders, diagnose resistance, build internal coalitions, and drive adoption past the finish line
• 3
  Quantify and communicate Ramp's impact in the language CFOs and Controllers care about — close cycle improvement, spend visibility, variance reduction, and ROI — not just product usage metric
• 4
  Run stakeholder management across multiple layers of a customer org, including finance leadership relationships you own independently
• 5
  Use AI tools daily to prepare for customer calls, build materials, synthesize data, identify account risk, and operate at a pace traditional methods can't match
• 6
  Help customers understand and adopt Ramp's agentic finance capabilities — positioning new workflows not as features, but as fundamental changes to how their finance team operates
• 7
  Partner with Account Executives and Technical Consulting to deliver seamless implementations and expand Ramp's footprint within accounts
• 8
  Bring customer insight back to Product — surfacing patterns, gaps, and opportunities from your accounts to shape how Ramp evolves

Requirements

• 5+ years of customer-facing experience in customer success, consulting, or implementations with a proven, consistent track record of driving customer outcomes and exceeding goals
• Demonstrated ability to drive workflow adoption inside organizations, navigate real resistance from real stakeholders, and produce measurable results; finance or fintech context is a plus but not required
• High-growth or startup experience with comfort operating in ambiguity and rapid change

Perks & Benefits