Customer Activation Manager | Public Sector

About This RoleAI processing…

Key Responsibilities

• 1
  Lead Onboarding & Implementation : Manage the onboarding and rollout of Ramp for newly signed public sector customers, ensuring compliance with government implementation and security requirements.
• 2
  Drive Adoption Across Complex Stakeholders : Partner with multiple departments and decision-makers, such as finance, procurement, IT, and compliance, to align Ramp with organizational objectives.
• 3
  Serve as a Trusted Advisor : Act as a strategic consultant and extension of your customers’ teams by advising on best practices, workflow optimization, and change management specific to the public sector.
• 4
  Ensure Compliance & Security Alignment : Support customers in adhering to relevant regulations (e.g., FedRAMP, state procurement policies) while integrating Ramp into their ecosystem.
• 5
  Maximize Utilization & Value : Proactively identify opportunities to expand Ramp adoption, drive product utilization, and deliver measurable ROI for public institutions.
• 6
  Collaborate Cross-Functionally : Work closely with Account Executives, Product, Engineering, and Compliance teams to deliver tailored solutions and resolve customer needs.
• 7
  Collect & Share Customer Insights : Surface feedback from public sector clients to influence product roadmaps and participate in workshops to shape Ramp’s long-term offering for this vertical.
• 8
  Manage Multiple Priorities : Balance implementation, follow-ups, reporting, and proactive engagement across a portfolio of accounts with varying complexity and timelines.

Requirements

• 7+ years of experience in implementation or engagement management in a B2B SaaS or public sector–focused technology company.
• Ideally based in the Washington, DC metro area (not required)
• Large scale strategy change management, preferably in Finance or Fintech
• AI fluency - all employees across all teams at Ramp are required to constantly test new tools and raise the bar for what "efficient" looks like in a modern sales motion
• Strong program/project management skills, including leading complex technology deployments with multiple workstreams and compliance considerations.
• Excellent communication and relationship management skills, with the ability to translate technical concepts for diverse audiences.
• Demonstrated success working with technical counterparts in Product, Engineering, and Security to troubleshoot and co-develop solutions.
• Ability to navigate public procurement processes, manage long sales/adoption cycles, and anticipate organizational needs.
• High adaptability and comfort working in a fast-paced, mission-driven environment.
• Bachelor’s degree from an accredited university.
• Experience working with public sector organizations (federal, state, local, or education) and managing relationships with numerous stakeholders.
• Experience with government financial systems, ERP, or accounting platforms (e.g., Oracle, PeopleSoft, Workday, SAP). Familiarity with public sector compliance frameworks (e.g., FedRAMP, SOC 2, HIPAA, CJIS).
• Project management certification (e.g., PMP, CAPM, or PMI-ACP)
• Background in finance, accounting, or government procurement.
• Experience scaling customer success practices at a high-growth company.

Perks & Benefits