Customer Engineer, India (Based in Mumbai)

About This Role

Key ResponsibilitiesAI-extracted

• 1
  Partner closely with Account Executives to lead technical discovery, build bespoke architectures, and deliver compelling product demonstrations and Proof of Concepts across Cloudflare’s portfolio.
• 2
  Act as a trusted technical advisor throughout the entire customer lifecycle, maintaining a continuous, deep relationship with key stakeholders from initial onboarding through maturity, renewal, and expansion.
• 3
  Own the long-term technical relationship across the entire customer lifecycle, ensuring continuous alignment between the customer’s evolving business goals and Cloudflare’s product roadmap.
• 4
  Carry a variable quota tied directly to new business acquisition and/or ongoing account growth, and lead technical Quarterly Business Reviews to translate platform capabilities into return on investment for C-level executives.
• 5
  Leverage AI agents and internal platforms to automate routine tasks and reclaim time for strategic customer advisory.

RequirementsAI-extracted

• Experience in a customer-facing technical role, such as Solutions Engineering, Customer Engineering, Sales Engineering, or as a Forward Deployed Engineer.
• Broad technical expertise spanning web security, networking, cloud infrastructure, and enterprise architecture.
• Commercial mindset with a proven track record of operating in a quota-carrying or revenue-aligned environment.
• Exceptional presentation and stakeholder management skills, capable of bridging the gap between deep technical implementation details and high-level C-suite business strategy.
• Typically: Strong problem-solving skills, with the ability to analyze complex technical issues and develop creative solutions.

Perks & BenefitsAI-extracted