Customer Experience Associate (New Grad)

About This RoleAI processing…

Key Responsibilities

• 1
  Provide an exceptional experience for customers through chat, email, and phone channels, helping them navigate financial topics and platform tools.
• 2
  Drive continuous improvement by identifying and communicating improved ways to serve our users based on real-time feedback and interaction trends.
• 3
  Grow your financial services expertise as you develop deep proficiency in Robinhood’s products and a range of financial concepts.
• 4
  Resolve customer inquiries by exercising independent thought and judgment to find the best solutions in a fast-paced environment.

Requirements

• A passion for supporting customers through various channels and the ability to quickly defuse anxiety through exceptional service skills.
• Excellent written and verbal communication skills with the ability to explain complex topics clearly.
• Effectiveness and willingness to adapt to customer experience delivery through both phone and written channels.
• Comfortable with a fast-paced, evolving landscape and eager to embrace skill development through coaching and feedback.
• Ability to exercise independent thought, prioritize tasks in a multi-task environment, and adapt to new challenges.
• Experience working in a customer support environment is preferred. A Bachelor’s degree or prior experience in the financial services industry is a plus.
• Ability to work the required shift for a 24/7 model

Perks & Benefits