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Customer Experience Manager, Advanced Services

robinhood· 47 open roles

Westlake, TX On-siteFull-time3 weeks ago
Salary
$110,500 - $130,000
Experience
Mid
Job Type
Full-time
Posted
3 weeks ago
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About This Role

The Customer Experience Manager, Advanced Services at Robinhood leads a specialized customer-facing team dealing with complex equities and derivatives, driving performance, coaching team members, and ensuring regulatory compliance. This role is based in the Westlake, TX office and requires in-person attendance. The ideal candidate has proven leadership experience, strong subject-matter expertise in financial services, and strong critical thinking and analytical skills. The role offers challenging, high-impact work, performance-driven compensation, and best-in-class benefits.

Key ResponsibilitiesAI-extracted

  • 1
    Lead a specialized customer-facing team dealing with complex equities and derivatives
  • 2
    Drive performance, coach team members, and ensure regulatory compliance
  • 3
    Support key initiatives improving customer experience metrics
  • 4
    Develop deep subject matter expertise in Options, Margin, Futures, and Prediction Markets
  • 5
    Utilize customer insights and data analytics to identify trends and propose customer-centric solutions

RequirementsAI-extracted

  • Active FINRA Series 7, 63, and 24 (or 9/10) required
  • Series 3 required within 90 days of hire
  • Proven leadership experience, such as a Team Lead or Manager role
  • Strong subject-matter expertise in financial services, specifically Equities, Corporate Actions, and advanced derivative products
  • Strong critical thinking and analytical skills

Perks & BenefitsAI-extracted

Performance-driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching
Best-in-class benefits, including 100% paid health insurance for employees with 90% coverage for dependents
Lifestyle wallet — a highly flexible benefits spending account for wellness, learning, and more
Typically: paid time off, sick time, parental leave, and company holidays
Typically: opportunities for professional growth and development

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