Customer Experience Manager - French Speaking

About This Role

Key ResponsibilitiesAI-extracted

• 1
  Manage customer engagement across the entire customer lifecycle, from onboarding through renewal.
• 2
  Be a trusted advisor to customers by helping them adopt Cloudflare products and services to meet their needs and make them successful.
• 3
  Work with account teams to plan and execute long-term Success Plans with largest customers to facilitate retention and growth via product and new business unit expansion.
• 4
  Maintain a deep understanding of Cloudflare solutions and present to customers about the most relevant features/functionality for their specific business needs.
• 5
  Own or be an active participant in several customer touch points including Business Value Justification meetings, Business Reviews, and Renewal Meetings.

RequirementsAI-extracted

• Minimum of 3 years of experience in a Customer Success/Account Management role or Inside or Field sales.
• Fluency in French.
• 2+ years of industry experience, with experience in cloud security and/or performance industries preferred.
• Bachelor's degree and/or other professional qualifications.
• Direct experience in commercial sales, negotiation, and deal closure.

Perks & BenefitsAI-extracted