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Customer Experience Manager, Money

robinhood· 170 open roles

Location TBD On-siteFull-timeToday
Salary
$110,500 - $130,000
Experience
Mid
Job Type
Full-time
Posted
Today
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About This Role

The Customer Experience Manager at Robinhood leads a team focused on banking, credit, and money movement, driving performance and coaching, and navigating rapid business changes. This role is based in Westlake, TX, and requires strong external banking and credit leadership experience. The manager will ensure high schedule effectiveness, act as a partner with cross-functional leaders, and contribute to the CX culture.

Key ResponsibilitiesAI-extracted

  • 1
    Drive performance, coaching, and development for a team handling banking and credit inquiries.
  • 2
    Navigate rapid business changes and guide the team through transitions.
  • 3
    Ensure high schedule effectiveness and strict SLA adherence across the team.
  • 4
    Actively monitor agent performance, providing constructive feedback and leveraging data to improve team outcomes.
  • 5
    Partner with cross-functional leaders to advocate for the customer and influence the roadmap.

RequirementsAI-extracted

  • Strong external banking and credit leadership experience, preferably from institutions like Capital One or JP Morgan.
  • Proven ability to lead through change and scale a team in a fast-paced environment.
  • Strong subject-matter expertise in banking products, credit services, and money movement operations.
  • Exceptional time management, interpersonal, communication, and relationship-building skills.
  • Passion for coaching, mentorship, and developing future leaders within the team.

Perks & BenefitsAI-extracted

Performance-driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching.
Best-in-class benefits, including 100% paid health insurance for employees with 90% coverage for dependents.
Lifestyle wallet — a highly flexible benefits spending account for wellness, learning, and more.
Typically: Paid time off, sick time, parental leave, and company holidays.
Typically: Access to mental health benefits, fertility benefits, and employer-paid life & disability insurance.

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