Customer Experience Manager, RHM Executive Office

About This Role

Key ResponsibilitiesAI-extracted

• 1
  Partner with CX Senior Leadership to set high-level strategy and run day-to-day operations for complaints management and escalations
• 2
  Manage all operational and performance aspects of a multi-faceted team, delivering strong results while developing team members' skills
• 3
  Coach senior customer experience specialists to raise the performance bar across the team
• 4
  Advise and make recommendations on how complaints and escalations integrate into broader business priorities, goals, and objectives
• 5
  Monitor key performance metrics and measurement standards, and produce reporting for the areas supported

RequirementsAI-extracted

• Demonstrated experience with escalations management
• Excellent planning and organization skills with ability to implement and deliver on quantitative goals
• Problem solving and decision-making capabilities; strong analytical skills
• Minimum four years experience in a Customer Care management role
• Bachelor’s Degree in related field

Perks & BenefitsAI-extracted