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Customer Experience Representative, Advanced Services

robinhood· 155 open roles

Location TBD On-siteFull-time3 days ago
Salary
$70,880 - $83,200
Experience
Mid
Job Type
Full-time
Posted
3 days ago
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About This Role

The Customer Experience Representative, Advanced Services at Robinhood will provide exceptional customer support, focusing on complex issues related to options trading and margin. They will empower customers to learn and grow as traders, while also providing feedback to enhance the product and platform. The role requires collaboration with cross-functional teams and utilizes customer insights and data analytics to identify trends and propose solutions.

Key ResponsibilitiesAI-extracted

  • 1
    Support key initiatives aimed at improving customer experience metrics by collaborating with cross-functional teams.
  • 2
    Identify and analyze customer issues, providing thorough and effective solutions to enhance customer satisfaction.
  • 3
    Develop subject matter expertise in areas such as Options and Margin trading to effectively handle and resolve technical customer queries.
  • 4
    Utilize customer insights and data analytics to identify trends, escalate findings, and propose customer-centric solutions.
  • 5
    Address escalated customer issues, ensuring swift resolution while balancing business integrity and regulatory compliance.

RequirementsAI-extracted

  • 3+ years of customer experience within financial services, including at least 1 year working in an active trader role or on a trade desk.
  • Active Series 7 & 63 Series 3 required in first 90 days.
  • Demonstrated ability to collaborate with cross-functional teams to enhance product functionality and customer satisfaction.
  • Proven track record of effectively handling escalated customers and successfully de-escalating them.
  • Familiarity with support platforms and CRM tools.

Perks & BenefitsAI-extracted

Performance driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching.
Best in class benefits to fuel work, including 100% paid health insurance for employees with 90% coverage for dependents.
Typically: Paid time off, sick time, parental leave, and company holidays.
Typically: Access to wellness programs, learning opportunities, and mental health benefits.
Employer-paid life & disability insurance, fertility benefits.

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