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Customer Experience Team Lead

robinhood· 47 open roles

Westlake, TX On-siteFull-time3 days ago
Salary
$34,000 - $40,000
Experience
Mid
Job Type
Full-time
Posted
3 days ago
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About This Role

The Customer Experience Team Lead at Robinhood will lead a team of customer support representatives, delivering high-quality service and resolving customer issues efficiently. This role involves coaching and developing team members, driving performance through coaching and quality standards, and partnering with operations teams to improve the customer experience. The ideal candidate will have strong coaching and leadership skills, excellent communication skills, and the ability to operate in a fast-paced environment. The role is based in Denver, CO or Westlake, TX and requires 100% in-person attendance.

Key ResponsibilitiesAI-extracted

  • 1
    Lead a team of customer experience representatives to deliver high-quality service and resolve customer issues efficiently
  • 2
    Coach and develop team members, focusing on technical coaching and driving subject matter expertise
  • 3
    Handle escalated customer concerns and resolve complex issues with urgency and professionalism
  • 4
    Oversee daily operations, including queue management, workforce coordination, and service-level adherence
  • 5
    Monitor team performance metrics and partner with leadership to drive continuous improvement

RequirementsAI-extracted

  • Active FINRA Series 7 and Series 63 licenses, with Series 9/10 or 24 preferred
  • Strong coaching and leadership skills with a passion for developing frontline talent
  • Excellent written and verbal communication skills
  • Proven ability to operate in a fast-paced, high-volume environment while managing competing priorities
  • Typically: ability to work flexible hours, including evenings and weekends

Perks & BenefitsAI-extracted

Performance-driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching
Best-in-class benefits, including 100% paid health insurance for employees and 90% coverage for dependents
Typically: paid time off, sick time, parental leave, and mental health benefits
Lifestyle wallet — a highly flexible benefits spending account for wellness, learning, and more
Typically: opportunities for career growth and professional development

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