Customer Operations & Writing Specialist
Clerky, Inc.
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About This Role
Clerky is seeking a Customer Operations & Writing Specialist to provide world-class service to startup founders, investors, and attorneys. The role involves writing thoughtful and empathetic replies to customer emails, creating help center articles, and collaborating with the engineering team to debug software issues. The ideal candidate has a genuine love for helping people, high emotional intelligence, and exceptional written English communication skills. This is a 100% remote position with top-of-market compensation and benefits.
Key ResponsibilitiesAI-extracted
- 1Writes thoughtful and empathetic replies to customer emails using help desk software
- 2Creates and maintains help center articles based on customer inquiries
- 3Collaborates with the engineering team to debug software issues
- 4Develops and manages new ways for customers to complete legal paperwork using the company's software
- 5Assists the product team by testing new features and bug fixes, and conveying customer feedback
RequirementsAI-extracted
- Has a genuine love for helping people
- Possesses high emotional intelligence
- Has exceptional written English communication skills
- Is extremely detail-oriented and technologically savvy
- Is comfortable working remotely and independently
Perks & BenefitsAI-extracted
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