SaaS Product Support Jedi

About This Role

Key ResponsibilitiesAI-extracted

• 1
  Go deep on product knowledge through self-driven learning—become the expert
• 2
  Be the first point of contact on all inbound support via email/tickets, phone, and eventually live chat
• 3
  Run 1-1 Zoom sessions with clients for technical consultation and query resolution
• 4
  Maintain our consistently impressive first-reply-time metric
• 5
  Provide technically accurate responses backed by hands-on testing of scenarios
• 6
  Collaborate with engineering to squash bugs and keep clients in the loop with timely updates

RequirementsAI-extracted

• 2+ years of professional experience, ideally in a SaaS support or client-facing role
• Native-level English fluency (bilingual? Even better!)
• Technical knowledge of HTML, CSS, JS, API, integrations, dev console, staging & production environments, GitHub repos, and database queries
• Exceptional interpersonal and communication skills—written and verbal
• Ability to work independently and as part of a tight-knit team

Perks & BenefitsAI-extracted