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Customer Reliability Engineer

cloudflare· 36 open roles

Location TBD On-siteFull-time1 weeks ago
Salary
Undisclosed
Experience
Mid
Job Type
Full-time
Posted
1 weeks ago
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About This Role

Cloudflare is seeking a Customer Reliability Engineer to serve as the technical owner for critical customer issues, driving resolution and contributing to product improvements. The role involves rapid incident response, proactive reliability engineering, and cross-functional partnership. The ideal candidate has a strong foundation in networking and security, proficiency in observability and diagnostic tooling, and experience with incident management and SLO/SLI-based reliability practices.

Key ResponsibilitiesAI-extracted

  • 1
    Rapid incident response and root cause analysis for high-severity customer issues
  • 2
    Proactive reliability engineering to identify systemic risks and improve customer-facing reliability metrics
  • 3
    Cross-functional partnership with Product Engineering and other teams to drive fixes and improvements
  • 4
    Technical leadership and enablement to raise the technical floor of Customer Support
  • 5
    Maintenance of deep, current expertise across Cloudflare's product portfolio

RequirementsAI-extracted

  • Minimum 5 years of hands-on experience in site reliability engineering, escalation engineering, or a comparable role
  • Strong foundation in networking and security, including TCP/IP fundamentals and core protocols
  • Proficiency with observability and diagnostic tooling, such as packet capture and analysis and log aggregation
  • Strong scripting and automation skills, with a track record of shipping tooling that improves reliability and reduces toil
  • Experience with incident management, postmortem culture, and SLO/SLI-based reliability practices

Perks & BenefitsAI-extracted

Typically: health coverage, including medical, dental, and vision insurance
Typically: flexible paid time off covering vacation and sick leave
Typically: life and accident insurance, as well as short and long term disability insurance
401(k) Retirement Savings Plan and Employee Stock Participation Plan
On-demand mental health support and Employee Assistance Program

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