Customer Reliability Engineer

About This Role

Key ResponsibilitiesAI-extracted

• 1
  Own the most complex, high-severity customer issues end-to-end, from first signal through confirmed resolution
• 2
  Lead deep-dive debugging across the full stack, reproducing defects and validating fixes with engineering
• 3
  Produce postmortems and hold on-call for high-severity incidents as part of a global rotation
• 4
  Contribute monitoring, detection, and diagnostic capability to the core product and engineering systems
• 5
  Partner with Product Engineering to drive fixes, workarounds, and configuration changes that address underlying gaps
• 6
  Represent the customer reliability perspective in engineering syncs, incident reviews, and post-mortem processes

RequirementsAI-extracted

• Minimum 5 years of hands-on experience in site reliability engineering, escalation engineering, systems engineering, or a comparable deeply technical support/operations role
• Strong foundation in networking and security, including TCP/IP fundamentals, DNS, HTTP/S, and routing protocols
• Proficiency with observability and diagnostic tooling, such as packet capture and analysis, log aggregation, and metrics dashboards
• Strong scripting and automation skills, with a track record of shipping tooling that improves reliability and reduces toil
• Experience with incident management, postmortem culture, and SLO/SLI-based reliability practices

Perks & BenefitsAI-extracted