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Customer Success Executive, DoD/IC/FSI

okta· 422 open roles

Location TBD On-siteFull-time4 days ago
Salary
$182,000 - $250,800
Experience
Mid
Job Type
Full-time
Posted
4 days ago
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About This Role

The Customer Success Executive, DoD/IC/FSI, serves as a strategic, senior individual contributor managing complex customer relationships within the Department of Defense, Intelligence Community, and Federal System Integrators segment. This role demands deep expertise in government security compliance, identity and access management, and the unique operational cadence of classified and unclassified federal environments. The executive will operate at the intersection of customer success, regulatory compliance, and product strategy, serving as a trusted strategic advisor to C-suite and technical leadership. The role requires someone who understands the what and why of government procurement and compliance, with the ability to drive customer success strategies and navigate complex regulatory requirements.

Key ResponsibilitiesAI-extracted

  • 1
    Serve as the primary executive point of contact for assigned DoD/IC/FSI strategic accounts, managing relationships at the C-suite, security leadership, and technical teams
  • 2
    Develop and execute multi-year customer success strategies that align Okta's identity and access management capabilities with customers' mission objectives, security posture improvements, and compliance requirements
  • 3
    Conduct regular business reviews with customer executives, presenting data-driven insights on adoption, ROI, risk reduction, and strategic value delivery
  • 4
    Act as the primary orchestrator for complex customer escalations, coordinating between Support, Engineering, Product Management, Sales, and Compliance teams
  • 5
    Drive application onboarding and adoption by assessing application portfolios and prioritizing migration based on risk, compliance impact, and business value

RequirementsAI-extracted

  • 10+ years of customer success, account management, or consulting experience focused on government customers
  • 8+ years of hands-on experience with enterprise SaaS products, specifically in the identity and access management (IAM), cloud security, or zero trust space
  • Proven track record of managing complex, multi-year government customer relationships with demonstrated success in adoption, retention, and expansion
  • Strong understanding of government regulatory and compliance requirements
  • US Citizenship required, with former government security clearance holder with previous TS/SCI or equivalent clearance highly valued

Perks & BenefitsAI-extracted

Typically: health, dental, and vision insurance
Typically: 401(k) and flexible spending account
Typically: paid leave, including PTO and parental leave
Opportunity to work with a leading company in the identity and access management space
Professional development and growth opportunities

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