Customer Success Executive

About This Role

Key ResponsibilitiesAI-extracted

• 1
  Develop and nurture strong customer and C-Level relationships to understand their business goals and needs, ensuring retention, happiness, and a significant return on investment.
• 2
  Design and execute proactive success plans and Strategic Business Reviews (SBRs) with clear goals, KPIs, and timelines—turning strategy into measurable traction.
• 3
  Champion customers internally and mobilize cross-functional partners across Sales, Support, Engineering, and Product to resolve escalations and lead coordinated success motions.
• 4
  Gather and surface feedback that drives continuous improvement, actively challenging what needs to evolve.
• 5
  Identify and communicate relevant new products and features, helping customers adopt and benefit from Okta's capabilities.

RequirementsAI-extracted

• Have 10+ years of experience in a customer success, account management, or consulting role, managing relationships with large, complex enterprises.
• Demonstrate strong emotional intelligence and an elite level of relationship management and executive stakeholder development.
• Possess exceptional presentation and communication skills, particularly when engaging with C-level executives to align technical goals with business value.
• Have strong listening and analytical skills with the demonstrated ability to ask effective questions, dive deep, understand the customer’s business priorities, and anticipate their needs.
• Exhibit strong interpersonal skills and the ability to work collaboratively and cross-functionally to win as a team.

Perks & BenefitsAI-extracted