Customer Success Executive, SLED

About This Role

Key ResponsibilitiesAI-extracted

• 1
  Deliver customer value by partnering with customers to define desired business outcomes and maximize value realization across the Okta platform.
• 2
  Create and implement proactive customer success plans and Strategic Business Reviews to drive growth and accelerate results.
• 3
  Conduct periodic health checks and assist with business value assessments to ensure maximum return on investment.
• 4
  Identify opportunities to optimize the customer's use of Okta's solutions and remove known inefficiencies in deployment.
• 5
  Serve as the primary point of contact post-implementation and act in a critical issue management role.

RequirementsAI-extracted

• Have 10+ years of experience in a customer success, account management, or consulting role within an enterprise software or SaaS organization.
• Demonstrate strong emotional intelligence and an elite level of relationship management and executive stakeholder development.
• Possess excellent knowledge and experience in the Identity and Access Management (IAM) and Security space, alongside strong knowledge of cloud architecture and on-premise IT landscapes.
• Have extensive experience in consulting and implementing IT systems, as well as deep knowledge of enterprise web technologies and groundbreaking infrastructures.
• Hold a Bachelor's Degree or advanced degree with equivalent experience.

Perks & BenefitsAI-extracted