Customer Success Manager

intercom· 38 open roles

Sydney, Australia On-siteFull-time1 months ago

Salary

$120,000 - $180,000

Experience

Mid

Job Type

Full-time

Posted

1 months ago

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About This Role

As a Customer Success Manager at Fin, you will be the customer's trusted guide, helping them adopt and embed Fin's suite, extract real value, and scale processes so more businesses succeed, more reliably.

Key ResponsibilitiesAI-extracted

1
Drive broad product adoption, with special focus on Fin and AI-powered features.
2
Design, implement, and iterate on engagement strategies and playbooks that can scale across customer segments.
3
Own implementation and onboarding conversations for your customers, ensuring they are being set up for success from Day 1.
4
Monitor usage & health signals proactively—identifying risks, opportunities, and expansion paths; drive intervention where needed.
5
Collaborate closely with Sales, Solution Engineering, Education, and Product to ensure a seamless customer journey from purchase through expansion.

RequirementsAI-extracted

2 – 4+ years in a customer-facing role in SaaS / technology / product success or similar, with a track record of supporting complex customer needs.
Strong interest in / experience with AI & automation support tools; ability to explain AI/Fin features and use cases to customers, and help them build workflows around them.
Comfortable discussing technical topics such as APIs, integrations, and workflows—not an expert, but confident engaging with customers on technical questions and guiding them to resources.
Data-driven mindset: able to monitor usage metrics, define success metrics, analyse what is / isn’t working, and adapt strategy based on results.
Self-starter, entrepreneurial, comfortable in ambiguity; able to build processes from scratch and consistently improve them.

Perks & BenefitsAI-extracted

Competitive salary and equity in a fast-growing start-up.

Catered lunch every weekday, plus a fully stocked kitchen.

Regular compensation reviews - we reward great work!

Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated.

Typically: Flexible paid time off policy, Healthcare stipend towards private health insurance for you and your partner/spouse, MacBooks are our standard, but we also offer Windows for certain roles when needed.