Developer Support Engineer

About This Role

Key ResponsibilitiesAI-extracted

• 1
  Support and maintain customers who have implemented the Customer Identity SaaS solution, resolving technical and non-technical customer issues in a timely fashion
• 2
  Operational management of Support tickets, including initial troubleshooting, identification of root cause, and issue resolution
• 3
  Build and maintain excellent relationships with clients and achieve the highest level of customer satisfaction
• 4
  Serve as internal and external point of contact on customer issues and ensure they are resolved as expediently as possible
• 5
  Collaborate with other departments in the company to achieve customer satisfaction

RequirementsAI-extracted

• 5 years+ of technical support and/or software development OR 3 years+ of solid experience in a business or technical analyst role for medium to large scale business software implementation projects
• Strong analytical and problem-solving skills, with the ability to quickly context-switch between multiple complex work streams
• Customer-obsessed attitude, with a strong ability to communicate and present to customers
• Knowledge of software development fundamentals and common architectures, including HTTP, encryption, and basic security concepts
• Proficient in at least one programming language, ideally JavaScript

Perks & BenefitsAI-extracted