Digital Customer Solutions Engineer (APAC/EMEA)

About This Role

Key ResponsibilitiesAI-extracted

• 1
  Serve as a trusted technical advisor to Enterprise customers, ensuring they understand and utilize the Cloudflare platform to its fullest extent
• 2
  Deliver timely and organized onboarding for customers, ensuring they see the full value in Cloudflare's products
• 3
  Advise on technical best practices via 1:many events and limited 1:1 engagements
• 4
  Collaborate with Customer Support, Engineering, and other teams to assist with technical escalations
• 5
  Proactively identify opportunities for expansion for existing customers
• 6
  Promote retention by capturing and communicating gaps in product or features

RequirementsAI-extracted

• 6+ years of prior post-sales customer relationship management experience
• Deep understanding of how the internet works, including layers and protocols of the OSI model
• Fluency in English, with any European language being a plus
• Ability to proactively identify and solve technical problems, then build sustainable solutions to prevent recurrence
• Technical curiosity and passion, with the ability to stay up to date with industry trends
• Ability to manage a project, work to deadlines, and prioritize between competing demands

Perks & BenefitsAI-extracted